PLEASE NOTE CHANGES DUE TO COVID-19.

SHIPPING TIMES

Ground: $15 or FREE with orders over $150 (3-10 days after processing)
Express: Temporarily unavailable due to COVID-19 delays.


Steven Alan and shipping partners process and ships domestic online orders Monday-Friday (excluding Federal Holidays). Shipments are sent via USPS, and in some cases UPS. If you cannot receive orders via USPS, please contact orders@stevenalan.com to arrange shipping.

Your order may arrive in multiple shipments. Once your order, or a portion of your order, has shipped, you will receive an email with tracking.

ORDERING & PROCESSING TIME
Orders placed Monday-Friday be processed 24-72 hours from the time order is placed, pending availability and credit card authorization. There maybe slight delays due to COVID-19 as Steven Alan and shipping partners take precautions and respect social distancing. 

Please note, all processing times are subject to change and/or delay due to credit card authorization and item availability. During high season and promotional periods, delivery might take a little longer. Because of COVID-19 processing time may be a little longer.

Items that are final sale and cannot be returned: All discounted/sale merchandise, socks and intimates, personal massagers, earrings, candles, sample sale items, and apothecary goods OR items that have evidence of being worn or used.